If you haven't signed up for the Hg App yet, creating an account is quick and easy.

Sign up with your email

1. Tap Register.
2. Fill in the following details:

• Email address
• Password
• First name
• Last name

3. Accept the Terms of Use and Privacy Policy by ticking the checkbox.

4. Tap Register to finish creating your account.

Sign up with Google

1. Tap Sign up with Google.
2. You'll be redirected to your Google account.
3. Choose the Google account you'd like to use.

Sign up with Apple

1. Tap Sign up with Apple.
2. Select your Apple account.
3. Verify your identity with Face ID or your passcode.
4. Continue to complete your registration.

Your Hg account is now ready to use.

If you can't remember your password, you can set a new one in a few simple steps:

1. Tap Log in from the home screen.
2. Select Forgot your password?
3. Enter the email address linked to your account and tap Reset Password.
4. Check your inbox and follow the instructions to create a new password.

You can delete your account in your profile page

• See profile

• Delete account
• Delete

If you delete your account, you can create another one at any time. All your information will be deleted.

You can order from Hg in three different ways:

• Delivery
• Take away
• Store

All orders can be placed through the Hg App, available on Google Play and the App Store for iOS.

From the home screen, tap ORDER NOW, then:

1. Choose your order type.
2. Tap Order now.
3. If you've selected Store or Take away, choose the restaurant where you'd like to collect or eat your order.
4. If you've selected Delivery, add a new delivery address or choose one you've already saved.
5. Add your favourite items to your order.
6. Review your basket.
7. Complete the checkout.

Once your order has been placed, you'll receive a confirmation email. You can also track your order at any time in the Hg App.

Opening hours vary depending on the restaurant.

As a general guide:

Breakfast

• Monday to Friday: from 8:30 or 9:00 until 11:30 or 12:00.

• Weekends: from 9:30 until 12:30.

Lunch and dinner

• Monday to Thursday: from 12:00 or 12:30 until 23:00.
• Friday: until 00:00.
• Saturday: from 13:00 until 00:00.
• Sunday: from 13:00 until 23:00.

You can request an invoice once your order has been delivered.

If you already have an hg account

1. Open the hg App and sign in.
2. Go to the menu in the top left corner.
3. Select My Orders.
4. Find the order you'd like an invoice for and choose Request invoice.
5. Complete the required information.
6. Your invoice will be sent to you straight away.

If you don't have an hg account

1. Visit the sign-in page and create an account using your email address and phone number.
2. Sign in to your new account.
3. Open the menu in the top left corner and go to My Orders.
4. Select Add and link your order using your order ID or your Glovo order ID. You'll also need to choose the restaurant where you placed the order.
5. Once the order has been added, select Request invoice.
6. Enter the required details and your invoice will be sent immediately.

You can save multiple delivery addresses to your Hg account, making it quicker to order to places like home or work.

To add a new address:

1. Open the Hg App.

2. Tap the menu in the top left corner.

3. Go to Profile.

4. Select Addresses.

5. Tap New address.

6. Enter your address details and give it a name, such as Home or Work.

7. Save your changes.

You can edit your account details at any time from the Hg App.

1. Open the menu in the top left corner.
2. Go to Profile.
3. Update the information you'd like to change.
4. Tap Save to apply your changes.

Your account details will be updated immediately.

Buying a gift card is easy through the hg App.

1. Open the Gift Cards section.
2. Tap Buy a gift card.
3. Choose the amount and select Buy a gift card.
4. Enter the recipient's details and add a personal message. You can send the gift card straight away or schedule it to be delivered later.
5. Tap Confirm.
6. Complete your payment.

The recipient will receive an email with instructions on how to add the gift card balance to their hg account.

You can invite your friends and family to join the Hg People community directly from the App.

There are two ways to invite someone:

• Share your unique invitation link.
• Ask your friend to scan your QR code and complete their registration.

Once your friend places their first order of €7.90 or more, they'll receive €3 in their wallet the following day.

You'll receive your reward within the next 24 hours. The amount depends on your Honest People tier:

• Starter: €3
• Champ: €4

• Star: €6
• Legend: €9

1. Choose how you'd like to order: Prefer something quick? Pick Chef's Selection. Want more flexibility? Go for Your Selection.

2. Select your menu: Chef's Selection includes four menus created by our chefs and ready to order. Your Selection gives you access to our full menu, including exclusive catering items, so you can build your own spread.

3. Choose your delivery details: Select the delivery date, time and location that work best for you. Please place your order at least 48 hours in advance.

4. Review your order and pay: Sign in or create an account, double-check your order and complete your payment securely online.

5. Leave the rest to us: We'll review your order and send you a confirmation. Then we'll prepare everything fresh and deliver it ready to share.

✓ Need a hand? Get in touch anytime at catering@honestgreens.com.

Yes. Whether you're organising a breakfast meeting, an afternoon gathering or an evening event, we've got you covered.

Breakfast

We offer a dedicated breakfast catering menu for orders over €150. Deliveries are available from 9:00–9:30 AM. To place a breakfast order, simply contact us at catering@honestgreens.com.

Snacks

Our catering-exclusive Sweet Boxes are ideal for coffee breaks, afternoon treats and events. Available in three different varieties, they include a selection of mini desserts that are plant-based, gluten-free and made without refined sugar. They can be ordered on their own or added to any catering order.

If you're after something savoury, you can also choose favourites like Ben's Sweet Potato Fries, House Hummus or a selection of our buffet trays.

Dinner

Our lunch catering menu is also available for dinner. Browse the menu online, then get in touch at catering@honestgreens.com to arrange your delivery and event details.

We offer two catering formats: buffet trays and individual lunchboxes.

Buffet trays

Our buffet trays are available exclusively for catering and are designed for sharing. Depending on the menu you choose, each tray serves approximately 5 to 9 people, making them ideal for team lunches, meetings and events.

You can view some examples here.

Individual lunchboxes

Each lunchbox includes an individually packed meal, ready to eat. They're a great option when everyone would like their own meal or has different preferences. Both buffet trays and lunchboxes are available with Chef's selection and Your selection.

Chef's Selection includes four ready-to-order menus, each designed to suit different tastes and dietary preferences.

• Mixed Menu: A balanced combination of meat and plant-based proteins, served with our signature sides.

• Vegan Menu: A fully plant-based menu with a selection of vegan proteins and sides.

• Chargrilled Menu: Chargrilled steak, chicken thighs and chicken breast, paired with our roasted vegetarian sides.

• Surf & Turf Menu: A mix of salmon, falafel, steak and chicken, served with carefully selected sides.

All menu prices include taxes.

Delivery and catering fees depend on the size of your order and the delivery location. Any applicable charges will be calculated automatically and displayed before you complete your checkout.

Orders of €500 or less

• Free cancellation: Up to 48 hours before your scheduled delivery or event.

• 25% cancellation fee: Applies to cancellations made 24 to 48 hours before the scheduled delivery or event.

• No refund: Cancellations made less than 24 hours before the scheduled delivery or event cannot be refunded, as preparation will already be underway.

Orders over €500

• Free cancellation: Up to 72 hours before your scheduled delivery or event.
• 75% refund: For cancellations made 48 to 72 hours before the scheduled delivery or event.
• 50% refund: For cancellations made 24 to 48 hours before the scheduled delivery or event.
• No refund: Cancellations made less than 24 hours before the scheduled delivery or event are non-refundable.

Can I reschedule my order?

Rescheduling isn't available at the moment. If you need assistance, please contact partnerships@honestgreens.com, and our team will do their best to help.

Can I change my order?

Orders that have already been placed can't be modified. If you need to make changes, contact us and we'll check whether it's possible to cancel the existing order so a new one can be arranged.

If your order hasn't been placed yet, send your requirements to catering@honestgreens.com, and we'll help you complete your order in the best way possible.

If your order is marked as Pending, it means we're still reviewing it before confirming everything.

You'll receive an email updating you on the status of your order. Depending on availability and demand, your order may be:

• Confirmed
• Pending
• Cancelled

If you have any questions or need assistance, our team is always happy to help. Contact us.

We'll keep you updated by email as your order progresses. You'll receive a notification if your order is:

• Pending

• Confirmed

• Cancelled

If you have any questions about your order, contact us at catering@honestgreens.com or fill in this contact form.

The earliest available delivery time for lunch catering is 12:00 PM.

To ensure your order arrives fresh and on time, all catering deliveries are scheduled within a one-hour delivery window.

If you need your order delivered at a specific time, please contact us at **catering@honestgreens.com** or leave a note when placing your order. We'll do our best to accommodate your request, subject to availability.

The minimum order depends on the catering option you choose:

• Chef's selection: Minimum 10 people (orders must be placed in even numbers).

• Your selection: Minimum order value of €150.

Delivery

We deliver to most locations for a flat fee of €15. If your delivery address falls outside our standard delivery area, additional charges may apply.

Collection

If you'd prefer to collect your catering order, we'll arrange it manually.

Simply email catering@honestgreens.com with the following information:

• Collection date

• Collection location

• Preferred collection time

• Order details (format, menu selection and any extras)

We'll get back to you within 24 hours to arrange everything.

Yes. Our catering menu includes a wide variety of options to suit different dietary preferences, including vegetarian, vegan, keto, low-gluten, lactose-free, pescatarian, and more.

You can check the full allergen information in our allergen table. If you have any dietary requirements, please add them in the comments section when placing your order or contact us at catering@honestgreens.com before ordering.

Although we take every precaution when preparing orders for different dietary needs, all our food is made in kitchens where allergens are handled. Because of this, we cannot guarantee that any dish is completely free from traces of allergens due to the possibility of cross-contamination.

To confirm your catering order, payment must be made in advance.

Pay online

You can pay securely through our website during the checkout process. We accept:

• Visa
• Mastercard
• American Express (Amex)
• Apple Pay
• Restaurant Card
• Sodexo Visa
• Sodexo Mastercard

Pay by bank transfer

If your company only pays by bank transfer, we're happy to help.

Email your catering request to catering@honestgreens.com with the following details, and we'll get back to you within 24 hours:

• Delivery date
• Delivery location
• Preferred delivery time
• Order details (format, menu selection and any extras)

Our restaurants operate on a walk-in basis, so we don't take table reservations.

If you're planning a private event, we have a dedicated event space at our Pedralbes restaurant in Barcelona for groups of 30 guests or more.

The space includes:

• A private room
• Dedicated service staff
• Private bathroom
• Background music

To find out more, email catering@honestgreens.com with your event details and budget, and our team will be happy to help you plan it.

The Hg App accepts Flexible Remuneration cards such as Ticket Restaurant, Tarjeta Gourmet, Cobee, and others.

If your card has a monthly spending limit, you can use it just like any other payment method.

If your card has a daily spending limit and your order exceeds that amount, here's what to do:

• Buy a Gift Card for the value of your daily limit.
• You'll receive an email containing your Gift Card code.
• Open the hg App, go to Honest People, and redeem your Gift Card code. The balance will be added to your account.

The £5 first order discount only applies when your order includes a main dish, Market Plate or Garden Bowl.

If you can't see the discount, please check that:

• You're placing your order through hg Base.
• This is your first hg Base order.
• Your order includes an eligible main dish, Market Plate or Garden Bowl.

If Hg Base isn't available when you start your order, it's likely that you're trying to order outside your company's eligible ordering hours.

Go to the My Company section in the Hg App to check:

• The days your benefit is available.

• The time window during which you can place Hg Base orders.

If you're ordering outside those hours, the Hg Base option won't be available.

If menu items are showing as Kitchen Closed, make sure you're ordering through Hg Base.

If you've started your order using Store, Delivery or Take away, some items may appear as unavailable.

Simply exit your current order, select Hg Base, and start your order again.